How can AI change the care for older adults in Asia?
Last month, I had the honor of being invited by the Centre for Family and Population Research at the National University of Singapore to speak at an expert meeting on …
Publication of the Handbook of Service Experience
The Handbook of Service Experience, a book in which I contributed as an author, has been published. With three leading scholars in the field of service management—Prof. Per Kristensson, Prof. Lars …
ISO Excellence Award
It is my great honor to receive ISO Excellence Award, regarding my role as Convenor in ISO/TC 324/WG 2 and the development of ISO/TS 42501:2022 Sharing economy -General trustworthiness and …