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Kentaro Watanabe

Researcher on service design, engineering and innovation

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Month: February 2025

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Publication of the Handbook of Service Experience

The Handbook of Service Experience, a book in which I contributed as an author, has been published. With three leading scholars in the field of service management—Prof. Per Kristensson, Prof. Lars …

Recent Posts

  • Publication of the Handbook of Service Experience
  • ISO Excellence Award
  • Becoming Team Leader of Service Value Augmentation Team!
  • Elgar Encyclopedia of Services
  • Servitization and digitalization in Japan from cross-cultural perspective

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