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Kentaro Watanabe

Researcher on service design, engineering and innovation

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Month: April 2022

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Servitization and digitalization in Japan from cross-cultural perspective

Mateja Kovacic (Assistant Professor, Hong Kong Baptist University) and I have released a paper titled “The Role of Thing-Making Cultures in Japan’s Manufacturing Industry: Toward Social Robots and Super Smart …

Recent Posts

  • Publication of the Handbook of Service Experience
  • ISO Excellence Award
  • Becoming Team Leader of Service Value Augmentation Team!
  • Elgar Encyclopedia of Services
  • Servitization and digitalization in Japan from cross-cultural perspective

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